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project notes - Med Online Portal Relaunch (D)

As part of another classic IA-term project, we were able to gain valuable experience regarding the optimal course of the project. The project also had a high level of customer satisfaction. This briefly my thoughts.

project goal was to optimize the information architecture for the online portal of a global company in the medical field and structure on the target group needs new. Per customer briefing this concerned the information structure and a lot of different content types. Our team consisted of Account Manager, PM, information architects and designers.

The used methods

, during the implementation of this pure conceptual project were:

creation of the project plan Business Requirement Analysis
context analysis
prioritization of Recommendations from the preceding usability test


Personas (medical, technical and business view of the medical products)

interviews with representatives of the target group
• use cases
• 
  Mental Model (abstract)
• Content Inventory and map structure (actual and desired)
  
wireframes was responsible for all use cases
• 
  
Information Flow Chart
• 
  html prototypes
• briefing further usability tests
  
As the project progress?
• Before beginning a new solution development for our business partners, it was to understand the objectives of the portal users (doctors, technicians and business decision-Med) as well as possible. Context analysis and interviews with the audience helped us map the user requirements under the Business Scope. vote
  
To the solution in iterative rounds of optimization with all stakeholders, We took advantage of use cases, wireframes, site maps and information flow diagrams.
In the final phase develops HTML prototypes to be able to verify and optimize the solution concept by means of a usability tests.
• 
  What challenges did this project?

The right choice of methodologies and deliverables

A project planning to create a project in which there was a focus on the information structure (navigation) and the other content types.

stakeholder communication: The influence of different stakeholders changed during the course of the project

learning

sufficient to collect user requirements is the basis for a stable solution development. Knowing how much "adequate" mean in individual cases, requires some experience.

• 
  deliverables such as use cases, wireframes, etc. should be developed efficiently, to support stakeholder communication and the iterative refinement optimal.
• Customers want to see the vision clearly. Therefore, with the right choice of means of communication to the project success.
• the beginning of the project, it can happen, not that the Business Goals formulated clearly enough. Our responsibility is attending to contribute to a sharpening of the solution view.

What are your experiences in classical IA projects?